We are looking to hire a Retail Quality Coordinator at Renewal by Andersen (National Window and Door Company).
Retail Quality was formed in 2018 to process replacement orders and support our retail affiliate network. We are growing and changing each year! Temp-to-hire coordinators use sharp assessment skills to determine root cause on manufacturing fall downs, communicate by phone and email with retail offices, and manually enter complex/escalated reorders. Strong candidates would thrive in a fast - paced work environment, apply critical thinking on the fly, and enjoy building relationships. Work from home flexibility with in-office commitment as needed.
PRIMARY RESPONSIBILITIES:
· Assesses, approves, and processes reorders. Communicates with retail when coverage is denied.
· Uses written and verbal communication skills to respond to customer inquiries.
· Uploads pictures and ensures defects are coded correctly
· Assists retail with expediting basic escalated reorders utilizing knowledge of lead times, logistics and supply chain capabilities.
· Investigates multiple fall downs for retail. Takes steps to prevent repeat failures.
· Coaches retail on product failure modes, warranty coverage, policies, and procedures.
QUALIFICATIONS:
· High school diploma or equivalent plus 2 years' work experience.
· Understands delivery partner and customer needs and issues relating to the fulfillment process.
· Ability to understand product including failure modes. Ability to understand technical product specifications.
· Problem Solving/Opportunity Identification.
· Ability to quickly assess situations and respond quickly.
· Basic computer skills including MS Office and proficient typing abilities.
· Basic written and verbal communication skills.
CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing. There is great respect for life outside of work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.
As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:
We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.