Concierge Retail Service Representative - - 3882

Job Name:

Concierge Retail Service Representative

Informations générales

Location: Roseville, MN

Date:

22-jul-2023

Société:

Renewal by Andersen

Posting City: Roseville, MN

Ref #:

3806

Catégorie de poste:

Operations

Ville de publication:

Roseville

State:

Description & Requirements

Renewal by Andersen (RbA) has an exciting opportunity for a Concierge Retail Service Representative to join our team in Roseville, MN.

The Concierge Retail Service Representative (RSR) role will provide Signature Service by being a single point of contact for the homeowner. The Concierge RSR will partner with Sales Representatives to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customer’s experience in upgrading their homes.

RESPONSIBILITIES:

• Provide Signature Service customer service to homeowners

• Create and maintain homeowners’ job files

• Schedule homeowners’ technical measure, installation date, and reminder calls

• Work with Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress

• Send out the post installation survey and resolve any post installation situations

CULTURE:

• We believe that when we exceed homeowners’ expectations and deliver delight, we’ve made a positive impact on both their homes and their lives. We are a group of people united by the common goal to make a difference in the lives of our homeowners, colleagues, families, and communities. We are committed to having an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential.

QUALIFICATIONS:

• 1+ years customer service experience

• Solid and accurate data entry skills

• Strong communication and time management skills

• Competency in Microsoft Office software

• High attention to detail and organization abilities

• Excellent interpersonal skills and the ability to manage simultaneous tasks

Benefits include, and are not limited to:

Medical/Dental/Vision/Life Insurance
Health Savings Account contributions
Paid holidays plus PTO
401(k) plan & contributions
Professional development and tuition reimbursement opportunities
Charity contributions
Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Ville de publication:

Roseville, MN