Job Name:
Territory Service Manager

General information

Location: Dallas, TX
Date:
28-Jul-2023
Company:
Andersen Corporation
Posting City: Remote, TX
Ref #:
3681
Job Category:
Field Service
Posting City:
Dallas
State:
TX

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

 
We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.
 
SUMMARY
Responsible for the implementation and management of Field Service solutions, processes, resources & procedures that promote the Enterprise strategies in areas of Customer Experience, Sales, Quality, and Cost at a Territory level.
To encourage and promote the long-term use of Andersen Enterprise products and services.  Promote corporate goodwill while limiting liability to the enterprise.
 
PRIMARY RESPONSIBILITIES
  • Territory management responsibility for the Enterprise field service job processes, in  support of the Andersen warranty, non-warranty revenue opportunities/requests, and sales support for the enterprise suite of products (vinyl to big doors.)  
  • Diagnoses customer needs and determines solutions for complex field issues in compliance with the warranty or outside the warranty as TSM deems appropriate to manage risk. 
  • Recruits, trains and manages a network of highly qualified independent contractors and channel partners to complete service labor on behalf of Andersen.  Negotiates labor agreements, contracts, and territory assignments. 
  • Leads training and development of work teams; including work direction and performance evaluations to improve expertise, productivity and customer communication across the provider network
  • Responsible for maintaining performance to targeted service levels on KPI’s related to safety, customer, quality and cost.  Responsible for pursuing performance improvements and initiating appropriate action to achieve results.
  • Negotiates resolutions/settlements for escalated customer situations and disputes.  Works in conjunction with cross functional teams including, but not limited to, our corporate legal department, sales, IQ and Business Unit leadership
  • Provides critical technical expertise through delivery of local training, inspections, evaluations of products and installation practices.
 
 
QUALIFICATIONS AND SKILLS (
  • 5-10 years’ experience in one or more of the following areas: construction management, customer service management, property management, sales management project management, process engineering or experience in the insurance industry.
  • Highschool Diploma
  • Negotiation Skills
  • Problem Solving & Opportunity Identification
  • Relationship Building Skills
  • Assessment / Evaluation

NICE-TO-HAVE QUALIFICATIONS 

  • Tolerance of Ambiguity
  • Knowledge of Products and Services
  • Training/Coaching
 
CULTURE AND BENEFITS:
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.
 
Benefits include, and are not limited to:
  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
 
* 2020 Andersen brand surveys of U.S. contractors, builders & architects
** 2020 Andersen Brand Survey of U.S. homeowners
 
 
In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  
 
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
Posting City:
Remote, TX
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