Job Name:
Installation Training Supervisor

General information

Location: , PA
Date:
07-Jul-2023
Company:
Renewal by Andersen
Posting City: Cranberry Township, PA, Monroeville, PA
Ref #:
3692
Job Category:
Field Service, Installation, Operations
State:
PA

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

 
We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.
 
SUMMARY:
 To train and develop the skills, knowledge, ability and attitudes of new and existing installation crews and installers. Proper installation techniques, safety and compliance adherence, homeowner experience, business processes and other areas as designated are key areas of focus. Effective execution of job duties should deliver targeted OP profit, FTT rates, remake goals, DSO objectives, establish safe work practices, and Homeowner Experience targets.
 
PRIMARY RESPONSIBILITIES:

  •  Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and Signature Service. Visiting Homeowner work sites to audit existing and new processes. 
  • Conduct hands-on product installation training both at the facility and on the jobsite. This training will be conducted for all new installation hires along with refresher training of existing installers.
  • Assures pre-arrival planning for materials and resources.
  • Proper job-site Safety and Set-up meet company standards.
  • Ensures compliance with RbA's installation process, procedures and local building codes.
  • Teaching and Delivering Signature Service, along with the importance of maintaining the RbA Brand.
  • Understanding and applying the "Critical Performance Factors" of proper window installation.
  • Ensures that newly learned skills are consistently applied.
  • Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations.
  • Ensuring install associates complete scheduled work within allotted timeframe, in alignment with efficiency expectations.
  • Routinely evaluates the impact of training on business results. Review individual and team installation metrics to determine focus areas of training for individuals, sub-contractors and the entire installation team. 
  • Develop and deliver specific training to increase effectiveness, identified areas or improvement including-FTT rate, remakes, construction knowledge, service knowledge, installation knowledge and homeowner satisfaction. 
  • Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.
  • Partner with the install leaders to ensure safe practices are in place and are followed. Ensure that all regulatory required training is completed as appropriate.
  • Support the recruiting efforts as needed to meet workforce requirements 
 
MUST HAVE QUALIFICATIONS:
 
  • High school diploma or equivalent · Installation leadership experience, preferred
  • Construction knowledge
  • Decision making
  • Customer orientation
  • Results oriented
  • Training/Coaching
  • Providing performance feedback
  • Strong communication skills
  • Valid state driver’s license
 
SALARY INFORMATION: 
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays, a robust employee Wellbeing program, as well as profit sharing (all benefits are subject to eligibility requirements).
 
CULTURE AND BENEFITS:
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.
 
Benefits include, and are not limited to:
  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
 
* 2020 Andersen brand surveys of U.S. contractors, builders & architects
** 2020 Andersen Brand Survey of U.S. homeowners
 
PHYSICAL REQUIREMENTS SUMMARY:
• Must be able to stand for 8 hrs
• Must be able to lift 50 lbs, etc.
 
 
In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  
 
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

#LI-AJ1
Posting City:
Cranberry Township, PA, Monroeville, PA
< Back to job list